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Multilingual Living Information
Preface Member of Editiorial Board
ENF01-2

1
Medical institutions
1-2 How to obtain an examination
In Japan few medical institutions are capable of communicating in languages other than Japanese. You are advised to visit an institution with someone who understands Japanese, if you have difficulties in the language.
If your religious faith requires certain restrictions in your daily life or treatment you receive, or if you have any allergic symptoms, please tell that to the reception staff or nurses.
(1) What to bring
Patients must carry their health insurance card when they visit hospitals and clinics. In many cases you bear part of the medical costs incurred to your treatment. If you do not carry your health insurance card or if you have not contributed to health insurance, you will have to bear all of the medical costs, which can be very expensive.
In addition, it is favorable to carry some document to prove your identity, such as the alien registration certificate and passport. You should also carry any medicines you have been taking, if any.
About health insurance cards, please see 4 Public medical insurance, 4-2 Health insurance (3) and 4-3 National health insurance (3).
診察に必要なもの
(2) Hours
Open hours are different among institutions. But many institutions are open during weekday mornings and afternoons, open only in the morning on Saturdays and closed on Sundays and public holidays. Prior telephone confirmation is advised. For after-hour services, please see Emergencies 2-2 During holidays/nighttime.
診察時間の例
(3) Finding an institution
To find institutions, you can refer to the newsletters issued by your local municipality, the internet and telephone directories. You could also ask your neighbors for information.
For people having difficulties in Japanese, local international exchange associations, etc. may be available for consultation about interpreters, institutions capable of foreign language communication, and other matters.
Telephone consultation is available in the following languages:

AMDA International Medical Information Center
AMDA introduces medical facilities with staff who speak the patient’s language and explains the healthcare system in multiple languages.
Center Tokyo
TEL
03-5285-8088
Available languages English; Thai; Chinese; Korean; Spanish....Monday through Friday, from 9:00 to 17:00
Portuguese....Monday, Wednesday and Friday, from 9:00 to 17:00
Filipino....Wednesday from 13:00 to 17:00
Center Kansai
TEL
06-4395-0555
Available languages English and Spanish.... Monday through Friday
Chinese and Portuguese....Please enquire beforehand or see the center’s website.

Tokyo Metropolitan Medical Institution Information “Himawari”
Provides multi-lingual information on medical institutions with staff who speak foreign languages and about the medical and health insurance systems in Japan.
telephone
03-5285-8181
Available languages English; Chinese; Korean; Thai; and Spanish
You can search medical institutions with staff who speak foreign languages at the following website:http://www.himawari.metro.tokyo.jp/qq/qq13to16sr.asp



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