No mobile phones or PHS may be used within a hospital/clinic. The appointment time and visitor’s hours must be observed. It is also important to ask your doctor about examination results, medication, etc. if you do not understand clearly enough.

If you feel difficulties in Japanese communication, you are advised to use an interpreter service or have someone who interprets for you. In some areas, international exchange associations and relevant groups offer interpreter services. If your hospital/clinic has social workers, you could consult them.

In many cases in the Japanese medical system, you will not receive benefits unless you apply for them. Having knowledge about the system and its structures is therefore important. You could ask for information at the reception or talk with a social worker, if one is available. Consultation with a social worker is free of charge and confidentiality is preserved. Feel free to use the system of social workers and counselors so that you can benefit from the medical systems without worries.